Welcome to Country Doggie Spa & Grooming! We thank you for entrusting your pet with us. The following are some everyday policies to ensure a positive and safe grooming experience.
For the health and safety of our groomers and your pets, we require that every pet that comes into our salon is up to date on their rabies vaccinations. Please email a current copy of your pet’s vaccination records to firstname.lastname@example.org or bring it with you to your appointment. We are unable to allow pets into the salon area without proof that the rabies vaccine is current.
Please arrive on time for your pet’s appointment to ensure that there is adequate time to groom your pet and to help keep our schedule running smoothly. Our scheduling system relies on the accuracy of pick-ups and drop-offs to be able to accommodate all the appointments for our day. Arriving late for an appointment can negatively affect all subsequent appointments. If you are running late, please call us to ensure that we can still take your pet for the given day.
- Arriving 15 minutes or later after the start of your appointment may result in a $10 late fee.
- Arriving 30 minutes or later after the start of your appointment may result in your appointment being cancelled and a $25 rescheduling fee.
All our grooming appointments are 4 hours, unless your dog is oversized or requires special handling and care. You will receive a call or text if your pet is ready for pick-up. Due to our smaller facility size and to ensure a lower stress environment for other pets, please plan to get your pet within an hour of your designated pick-up time. Our salon closes at 2:30PM. If you are the last appointment of the day, your pet will need to be picked up by 2:30PM rather than an hour after the pick-up time. If you need your pet to be at the salon longer that an hour after the pick-up time, arrangements need to be made with us prior to your appointment.
- Failing to pick up your pet within one hour of the designated pick-up time will result in a $15/hour daycare fee until 2:30PM.
- After 2:30PM, the daycare fee increases to $25/hour.
CANCELLATIONS AND NO-SHOWS
While we strive to confirm our clients’ appointments 48 hours in advance, it is the pet owner’s sole responsibility to remember their appointment. Country Doggie Spa and Grooming must be notified of cancellations at least 48 hours prior to the scheduled appointment. This allows us time to try to rebook a replacement for your vacated appointment. Repeated late cancellations or no-shows may result in termination of service.
- Failure to cancel appointment at least 48 hours prior to scheduled appointment will result in a $25 cancellation fee.
PET HEALTH CONDITIONS
For the safety of your pet and other pets, we will not groom an ill or injured dog. If your dog is showing signs of illness, has stiches or an open wound, or has any injuries, please call and reschedule your appointment.